Cattery Booking Terms and Conditions:

1. Reservation Confirmation:

A non-refundable deposit is required to secure your booking. If you are paying cash please ensure you contact us to confirm a drop off date. All Cash transactions to qualify for discounts require both the deposit and finial payment in cash.

2. Payment Details:

The remaining balance of the booking fee is to be paid upon drop-off.

3. Booking Modifications:

Any changes to the booking dates must be communicated in advance and are subject to availability.

4. Cancellation Policy:

• The initial deposit is non-refundable in the event of any cancellation, regardless of the reason. This includes, but is not limited to, medical emergencies, illness, family circumstances, travel disruption, adverse weather, or other unforeseen environmental or personal events.

• Cancellations made within 7 days of the scheduled arrival date will result in the full booking fee being charged.

5. No-Shows:

Failure to arrive without prior notice will result in the full booking fee being charged.

6. Early Departures:

No refunds will be issued for early departures or shortened stays.

7. Health Requirements:

• All cats must be up-to-date on vaccinations, and a current certificate of vaccination must be produced on arrival and left for the duration of the booking.

• Cats must be inoculated against feline cat flu and feline infectious enteritis.

• Cats will be given a quick visual examination before being accepted. We reserve the right to refuse admission to any cat showing signs of illness or suspected of having an infectious or contagious disease.

• Cats must be treated against fleas and worms before boarding.

• Cats must be neutered (unless under 6 months old).

8. Emergency Contact:

A reliable emergency contact telephone number must be provided in case we are unable to reach you during your cat’s stay.

9. Special Requests:

Any special requests regarding your cat’s care must be communicated in advance and are subject to our ability to accommodate.

10. Medication:

Medication will only be administered to cats that have a calm and cooperative attitude.

11. Food:

• Feeding is twice daily unless otherwise specified.

• Food is provided within the boarding fee. Bringing your own food will not alter the price.

12. Hours of Operation:

Drop-off and pick-up times must adhere to our designated operating hours.

13. 8:30 AM Collection Discount:

If you wish to collect at 8:30 AM (only), we offer 50% off the day of collection. This must be requested in the booking notes at the time of booking and approved by Vicarage Farm Cattery. Just selecting 8:30 AM on the booking form does not qualify—notes must be inputted. Discounts cannot be applied if not requested in advance or on the day of arrival or departure.

14. Transport:

Pets must be transported in suitable carriers. Vicarage Farm Cattery will not be held responsible for pets in transit.

15. Veterinary Care:

• Owners must inform us of any medical history.

• All veterinary fees for any necessary treatment while boarding are at the owner’s expense and will be charged to your account. By signing this form, you authorise Vicarage Farm Cattery to take your pet for veterinary treatment as required.

16. Liability:

• All cats are accepted solely at the owner’s risk.

• Vicarage Farm Cattery accepts no responsibility for accidents or illness.

• Collars must be removed for safety reasons.

17. Failure to Pay:

Failure to pay for the full duration of your cat’s stay will result in court action.

18. Agreement Acceptance:

By confirming your booking, you acknowledge and agree to abide by these terms and conditions.

 

Terms & Conditions: www.vfarm.co.uk